Problem downloading large attachments with BTinternet email

April 5, 2012

I have had a number of customers recently who suffer email download failure when using Outlook Express (XP), Outlook,  Windows Mail (Vista) or Windows Live Mail.  These are all customers using BTinternet.com email and the failure is due to large attachments.  The download fails and then they keep on getting the same emails over and over again up to the point the failure occurs.

The only thing that they can do is to log onto their email via webmail at www.btyahoo.com.   They can then look at the email and its attachment that are causing the problem.  The email and it’s attachment can be saved and then deleted.  After that Outlook Express etc will work alright until someone tries to send them another large attachment.

I have just spoken to a person at BT Internet and they acknowledge that there is a problem downloading emails with attachments more than 1000 KB (1MB).  It is a problem they are working on and should eventually correct but they gave no timescale.